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Swaps asks you to confirm your wallet key

WalletWallet holders·Updated

One signature with your wallet key opens new ways to pay into your wallet. It moves no money.

When Swaps asks

Swaps asks when you open a new way to pay into your wallet (its address in Receive, a deposit address, new bank details, a payment link or an invoice) and your wallet key is new or hasn’t signed in 30 days. You’ll see “Confirm your wallet key” or, in Receive, “Sign once with this wallet’s key to show its address.”

Being asked doesn’t mean your key is lost. Money already on its way, bank details you already use, live links and direct transfers keep arriving, and Send still works.

Confirm it

Choose “Confirm your key” and pick your wallet key in the passkey prompt: “Swaps Wallet · …”, or “Swaps Tempo Wallet” on older wallets. It may also list your sign-in passkey. Swaps says “Your wallet key is confirmed for new money.” Then try again.

It’s a signature, not a payment: nothing moves, nothing is paid, nothing to undo. “Check wallet key”, a Send you confirm with this key and adding a backup key count too. Each counts for 30 days.

If you got back in with your backup key, “Confirm your key” signs with the key of the device where you got back in, so use that device. If your wallet key is on this one, choose “Use your wallet key instead”.

If it doesn’t go through

Swaps says “Your wallet key isn’t confirmed yet”. Your money stays in your wallet. Swaps lists where to look:

  • “Another iPhone, iPad or Mac on your Apple Account”
  • “Chrome or Google Password Manager”
  • “1Password or Bitwarden”
  • “A security key”
  • “Passwords → Deleted (kept 30 days)”

On the device that has it, open Wallet options and choose “Confirm your key” again.

If you added a backup key and can’t find your wallet key, choose “I can’t find my key” on your wallet’s home or in Settings › Passkeys.

Swaps can’t sign or skip this step: it holds no copy of your key.

Written by Swaps team. Updated 4 Nov 2026. Screens from Swaps. Names, amounts and times are examples.

Still stuck?

Tell us what you were trying to do. If you’re signed in, support starts from your account’s records, so you don’t need to dig out transaction IDs.

Contact support