Help centre
How can we help?
Can’t find the answer? Contact support
- Your balance, passkey, bank details
- Get paid with one link, or pay one
- Bill a client, or pay a supplier
- Accept stablecoins, no bank account
- Pay your team from your funds
Paying someone who uses Swaps? You don’t need an account.
Every question.
Your backup key, step by step
- What a backup key is, and when it helps
- A new wallet: we’ll offer you a backup key
- Add a backup key: three passkey prompts
- Your backup key’s status, and deleting it
- Swaps asks you to confirm your wallet key
- I can’t find my wallet key: get back in with your backup key
- After you get back in: this phone’s key
- Your wallet key may be stolen: report it and move your money
- Payments into your wallet are paused
- Messages and what they mean
Still stuck?
Tell us what you were trying to do. If you’re signed in, support starts from your account’s records, so you don’t need to dig out transaction IDs.