Help
Wallet help
A non-custodial US-dollar wallet on Tempo. Your passkey can sign transactions.
Top questions.
- Can Swaps move or freeze the money in my wallet?No. Swaps has no copy of your wallet passkey and cannot sign a send for you. Access through Swaps, provider routes and token transfers may still be restricted.
- What if I lose my phone or my passkey?A synced passkey may be available on a replacement device through your credential provider; availability depends on your settings and access to that account. If no synced copy remains, a backup key you added can get you back into your wallet when you sign in to the same Swaps account. The backup helps if your wallet key is lost, not stolen. Swaps cannot reconstruct a key.
- What are bank details in my name?Account details in your name that people can pay by bank transfer; the money arrives in your wallet as digital dollars. Bridge’s banking partners issue them. Swaps doesn’t issue bank accounts.
- Your backup key, step by step
- What a backup key is, and when it helps
- A new wallet: we’ll offer you a backup key
- Add a backup key: three passkey prompts
- Your backup key’s status, and deleting it
- Swaps asks you to confirm your wallet key
- I can’t find my wallet key: get back in with your backup key
- After you get back in: this phone’s key
- Your wallet key may be stolen: report it and move your money
- Payments into your wallet are paused
- Messages and what they mean
Quick answers
Short answers.
Does the wallet need an ID check?
Not for the wallet itself on Tempo. Bank services through Bridge require verification; other provider routes may also require checks.
What is in my balance?
One US-dollar figure. Under it are US-dollar stablecoins on Tempo, so you never pick between coins.
Does the wallet work outside Swaps?
Your passkey is bound to swaps.app, so the wallet signs only on Swaps. You can still send to and receive from other wallets and exchanges on the routes the wallet shows.
Still stuck?
Tell us what you were trying to do. If you’re signed in, support starts from your account’s records, so you don’t need to dig out transaction IDs.